Frequently Asked Questions

Can't find the answer you're looking for? We've shared some of our most frequently asked question to help you out!

Common Questions

If you still can't find the answer you're looking for, just Contact Us!

Is my data safe?

Yes, we care deeply about privacy and data security. Data is hosted in the cloud and we use Amazon Web Services as a data storage and management service. For all the other measures taken, please refer to the Terms of Service and Privacy Policy.

Do I have to sign a long-term contract?

No, you just pay as you go, monthly or annually. You can cancel at any time without penalty.

Can my dashboard and reports be customised?

Yes, our team assists in customising the dashboard to fit your needs.

How often is the dashboard updated?

The dashboard is updated with data from your practice management software (Cliniko/Nookal) every hour, while for XERO data it is updated monthly.

What types of payment do you accept?

We handle all payments securely by Paddle, for monthly and yearly subscriptions. It accepts any major credit or debit card, Paypal etc.

Can I give the managers or practitioners access to view their own dashboards?

Yes, we can offer additional logins for managers/practitioners where they have access to data concerning their performance. Reach out for more.

Do you apply tax?

The Tax (i.e. VAT, GST etc.) where applicable, will be automatically charged on top of the prices you see here. Where possible, you will have the option to enter a Tax ID at the point of purchase which will exempt the purchase from a sales tax charge.

When does my data get deleted?

If you delete your account and thereby cancel your subscription, all your data will be deleted within 3 days. Data outside the available filter range within Free, Mega, Giga account subscriptions are deleted.

Who do I reach out to if I need further assistance?

Our customer support team is always available to assist you through chat or email at: contact@clinimise.com.

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